Frequently asked questions

Yes, in your carry-on. Check current TSA and airline rules before you fly, especially for gel packs.

It depends on each airport's and airline's rules, and they change. Check current TSA and airline rules before you fly.

We don't recommend it: the cargo hold can drop below freezing (32 °F) and your medication could freeze. Keep it with you.

Avoid leaving it in a parked car in the sun. The inside of a car gets much hotter than the air outside.

Yes, if you refreeze the gel packs every night. At a hotel, ask for freezer access or use the BioAura Cooler.

Yes, it has a carry handle, but it runs on plug-in power, so it needs an outlet at your destination. On the way there, carry the BioAura Case with gel packs in your bag.

Freeze them the night before and place them inside the case next to your medication. When you get home, rinse them and refreeze them.

It depends on the outside temperature and how often you open it. That's why it has a thermometer: check the lid and you'll know where it stands.

On the display on the case lid, without opening it. The cooler shows it on its digital panel.

Degrees Fahrenheit (°F), to one decimal place.

With the + and − buttons on the panel. The range is 32 to 64 °F (0 to 18 °C), and it holds the set temperature within ±1.8 °F (±1 °C), per the manufacturer.

Wipe it inside and out with a damp cloth. Let it air-dry open before you store it.

Rinse them with water, dry them and keep them in the freezer so they're ready to go.

Use a dry or slightly damp cloth. Don't submerge it in water.

Standard-size pens and vials fit. If you're not sure about your model, email us before you order and we'll confirm.

8.46 × 3.54 × 2.28 in and 9.5 oz (270 g), per the manufacturer. It fits in a purse or backpack and hangs from your wrist by its strap.

Up to 10 pens, per the manufacturer.

8.3 × 4.3 × 3.9 in (210 × 110 × 100 mm) on the outside, per the manufacturer. It has a carry handle and fits in a suitcase.

No. The BioAura Cooler runs plugged in. When you leave home, carry the BioAura Case with gel packs in your bag.

Standard 3 mL cartridges.

The BioAura Pen and its rigid case. Cartridges and needles not included.

The Cooler plugs in and lets you set the temperature: use it at home, in a hotel or at the office. The Case is an insulated travel case with gel packs and a thermometer that goes in your bag.

The Case comes in black, blue and turquoise. The Pen comes in blue, black, gold, green, pink and purple.

Free on orders of $49.99 or more anywhere in the U.S. Below that, shipping is a flat $4.99. We don't ship outside the U.S. yet.

We prepare your order within 5 days, and it arrives in 10 to 19 days anywhere in the U.S. You'll see the estimated delivery date next to the buy button.

Once it ships, you'll get an email with your tracking number and link.

30 days against manufacturing defects or malfunction. Email us at support@bioaura.us with a photo or video and we'll make it right.

It's covered by our 30-day warranty: email us at support@bioaura.us with a photo and we'll make it right.

No. We only sell accessories to store and carry your medication; needles not included. Always follow your doctor's instructions and your medication's label.

Yes. Payments are processed by Shopify over an encrypted connection, and we never see your card details.

Yes. On eligible orders you can pay over time in interest-free installments with Shop Pay. You'll see the plans available for your order next to the price and at checkout.

Yes: with the 2- and 3-packs, the price per unit goes down. You'll see it when you choose your pack.