Shipping policy

Shipping Policy
Last updated: October 23, 2026

BioAura is operated by ROMA ECOMM LLC. This policy explains where, how and when we ship your order.

Where we ship
We ship to addresses in the United States only. We don't ship internationally at this time.

Shipping cost
Standard shipping with tracking is free on orders of $49.99 or more (after discounts). On orders under $49.99, shipping is a flat $4.99. You'll see the exact cost at checkout before you pay.

Processing time
We prepare your order and hand it to the carrier within 5 business days (Monday to Friday, excluding U.S. federal holidays). Orders placed on a weekend or holiday start processing on the next business day.
If we can't ship your order within that time, we'll email you before then with a new estimated date and the option to cancel for a full refund.

Delivery time
Most orders arrive 10 to 19 days after you place them, processing included. You'll see an estimated delivery window next to the buy button before you order. Delivery times are estimates, not guarantees: carrier delays, weather and peak seasons can add a few days.
Planning a trip? Order early enough to allow for the full delivery window before you leave.

Order tracking
As soon as your order ships, we email you a tracking number and link. If you don't see it, check your spam folder or email us.

Orders with more than one item
Items in the same order may ship in separate packages and arrive on different days. Each package gets its own tracking number.

Wrong address
Please double-check your shipping address at checkout. If you spot a mistake, email us right away: we can only change the address before the order ships. We're not responsible for orders delivered to an incorrect address entered at checkout, but we'll help you contact the carrier.

Lost, late or stolen packages
If your tracking hasn't updated in 7 days, or it shows "delivered" and you can't find the package, check with your neighbors and your building's front desk first. Then email us within 30 days of the shipping date. We'll open a claim with the carrier and, if the package is confirmed lost, we'll send you a replacement at no cost.

Damaged on arrival
If your order arrives damaged, email us within 30 days of delivery with a photo of the product and the box. It's covered by our 30-day warranty (see our Refund Policy).

Contact
Email: support@bioaura.us
ROMA ECOMM LLC (BioAura), 13630 Thistle Ave, Norwalk, CA 90650, United States